USER CONSULTING
The Supercomputing Facility staff provides assistance (Mon-Fri 9am-5.30pm) with regards to, among any requires related to HPCE.
You can contact us in one of the following ways:
hpce@iitm.ac.in
HPCE at 5997 or Helpdesk at 5999
visit us at room 209 in the Computer center 1st floor (adjacent to Computer Science department)
Your queries should include, when possible, the following items:
- Informative e-mail (subject) headers.
- The name of the machine you are working on.
- Relevant error messages.
- Location of relevant files: job files, error files, etc. As a courtesy to the CC staff, please do not send us large files (larger than 100 KB) as email attachments.
- Which program/package you were running.
- Clear description of the problem.
PLEASE DO NOT PUT YOUR PASSWORD IN ANY EMAIL TO THE SUPERCOMPUTING FACILITY
The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.
