Your queries should include, when possible, the following items:

• Informative e-mail (subject) headers.
• The name of the machine you are working on.
• Relevant error messages.
• Location of relevant files: job files, error files, etc. As a courtesy to the CC staff, please do not send us large files (larger than 100 KB) as email attachments.
• Which program/package you were running.
• Clear description of the problem.

PLEASE DO NOT PUT YOUR PASSWORD IN ANY EMAIL TO THE SUPERCOMPUTING FACILITY

The usefulness, accuracy, and promptness of the information we provide to answer a question depends, to a good extent, on whether you have given us useful and relevant information.